Phillip Island Holiday Apartments
Cancellations due to Travel Restrictions
If you are unable to travel due to Government enforced lockdowns, a refund will be given minus the booking fee and any credit card surcharges.
Alternatively, bookings can be moved to new dates subject to availability, however this may attract a different tariff depending on the dates, in which case a partial refund may be due if the new dates are lower, or there may be an additional balance due if the dates attract a higher nightly rate (such as a long weekend).
Check in details will not be provided if you have not returned your Photo ID & COVIDSafe Guest List details.
Please return your completed COVIDSafe Guest List via email by clicking here
Check In & Out Times are changing from Feb 1 2021
We are updating our check in and out times; this change will come into affect from February 1 2021 to all existing and new bookings.
WHY HAVE WE AMENDED OUR CHECK IN AND OUT TIMES?
Since we have commenced hosting guests in our new 'COVID normal' world, we are experiencing a high number of guests ignoring the existing check out times and leaving 30 minutes to an hour after check out with no regard to the time it takes to clean or incoming arrivals (minimum 3 hours).
We have also had a higher than usual incidence of the apartments being left very dirty and taking 4+ hours to clean and return to a standard we find acceptable (reflected in our highly rated reviews), and also to ensure the apartments meet COVIDSafe cleanliness & sanitation standards.
Where possible, we will endeavour to allow guests to check in early if we can, but we can never guarantee an early check in ahead of time as we never know what we will find when we open the door to commence a clean after a departure.
From February 1 2021, all apartments will have a 3 pm check in time, and a 10 am check out time.
You can download a copy of the COVIDSafe Guest List by clicking the below PDF icon.