Phillip Island Holiday Apartments
Cancellations due to Travel Restrictions
WHAT HAPPENS IF WE GO INTO LOCKDOWN WHEN I AM MEANT TO STAY?
1 - If you are unable to travel due to Government enforced lockdowns, a refund will be given minus any booking fee and any credit card surcharges.
2 - Alternatively, bookings can be moved to new dates subject to availability, however this may attract a different tariff depending on the dates, in which case a partial refund may be due if the new dates are lower, or there may be an additional balance due if the dates attract a higher nightly rate (such as a long weekend).
3 - Subject to your approval, if the dates you wish to move your booking to are unavailable at the original apartment you booked, we can relocate you to an alernate apartment (130, 507 or 240) subject to availability. Note: If moving to 240, a higher tariff will apply in most instances.
4 - If you are unable to stay within 6 months of your original booking, a refund will be given as per above terms (see Point #1)
5 - If you are staying at the property when a lockdown is announced and comes into affect at short notice, you have the following options:
a) if there is only 1 night of your stay left, we will refund you the one night accommodation so long as you have vacated the property no later than 10 am the day prior to your departure date in your original booking. If you depart later than 10 am on the day prior to your departure date in your original booking, we will refund you 50% of the last night's accommodation tariff
b) if there are 2 or more days left of your stay at the time of a snap/last minute lockdown points 1 - 4 above will apply.
Still need answers? Please email us with your questions at firstname.lastname@example.org & we will respond to you as soon as we can.
Please note, when lockdowns have been announced in the past, we have been inundated with questions related to bookings, so please be patient as we will get back to you - we may be working on a higher than usual number of enquiries.
Last Updated: Feb 16 2021/DP
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Check In & Out Times
WHY HAVE WE AMENDED OUR CHECK IN AND OUT TIMES?
Since we have commenced hosting guests in our new 'COVID normal' world, we are experiencing a high number of guests ignoring the existing check out times and leaving 30 minutes to an hour after check out with no regard to the time it takes to clean or incoming arrivals (minimum 3 hours).
We have also had a higher than usual incidence of the apartments being left very dirty and taking 4+ hours to clean and return to a standard we find acceptable (reflected in our highly rated reviews), and also to ensure the apartments meet COVIDSafe cleanliness & sanitation standards.
Where possible, we will endeavour to allow guests to check in early if we can, but we can never guarantee an early check in ahead of time as we never know what we will find when we open the door to commence a clean after a departure.
From February 1 2021, all apartments will have a 3 pm check in time, and a 10 am check out time.