Gradient

COVID-19

Phillip Island Holiday Apartments

Cancellations due to Travel Restrictions
 

WHAT HAPPENS IF WE GO INTO LOCKDOWN WHEN I AM MEANT TO STAY?

1 - If you are unable to travel due to Government enforced lockdowns, a refund will be given minus any booking fee and any credit card               surcharges.

2 - Alternatively, bookings can be moved to new dates subject to availability, however this may attract a different tariff depending on the               dates, in which case a partial refund may be due if the new dates are lower, or there may be an additional balance due if the dates attract       a higher nightly rate (such as a long weekend). 

3 - Subject to your approval, if the dates you wish to move your booking to are unavailable at the original apartment you booked, we can               relocate you to an alernate apartment (130, 507 or 240) subject to availability. Note: If moving to 240, a higher tariff will apply in most               instances.

4 - If you are unable to stay within 6 months of your original booking, a refund will be given as per above terms (see Point #1)

5 - If you are staying at the property when a lockdown is announced and comes into affect at short notice, you have the following options:

     a) if there is only 1 night of your stay left, we will refund you the one night accommodation so long as you have vacated the property no               later than 10 am the day prior to your departure date in your original booking. If you depart later than 10 am on the day prior to your                departure date in your original booking, we will refund you 50% of the last night's accommodation tariff

     b) if there are 2 or more days left of your stay at the time of a snap/last minute lockdown points 1 - 4 above will apply.

 

Still need answers? Please email us with your questions at info@phillipislandholidayapartments.com.au & we will respond to you as soon as we can.

 

Please note, when lockdowns have been announced in the past, we have been inundated with questions related to bookings, so please be patient as we will get back to you - we may be working on a higher than usual number of enquiries.

Last Updated: Feb 16 2021/DP

< You can download a copy of the COVIDSafe Guest List by clicking the PDF icon

Please return your completed COVIDSafe Guest List via email by clicking here

Contact Us

info@phillipislandholidayapartments.com.au

 

Tel: 0418 503 083

Address
The Espalande  & Findlay Streets
Cowes VIC 3922
We Accept
WE ACCEPT CC.PNG
  • Facebook
  • Instagram