Phillip Island Holiday Apartments
WHAT HAPPENS IF WE GO INTO LOCKDOWN WHEN I AM MEANT TO STAY OR I RETURN A POSITIVE COVID TEST?
1 - If you are unable to travel due to Government enforced lockdowns, a refund will be given minus any booking fee and any credit card surcharges.
2 - If you are staying at the property when a lockdown is announced and comes into effect at short notice, and due to Government enforced directives you must depart before your booked (existing) departure date, a 50% refund will be issued for the day the lock down commences (unless this is your actual departure date, then no refund will be eligible)
3 – A 100% refund for every day thereafter the day the lock down commenced that you were booked to stay but are unable to due to Government imposed lockdown.
4 – Prior to your stay, should you return a positive COVID test and need to isolate, which will prevent you from staying, whilst not always possible, we would appreciate as much notice as possible.
5 - A 100% cancellation fee will apply in the event we are advised by you on your day of arrival that you cannot stay due to a positive COVID test. You will be given the option to move your dates to any dates within 3 months of your original booking dates - subject to availability, however please note that this may attract a different tariff depending on the dates selected, in which case a partial refund may be due if the new dates are lower, or there may be an additional balance due if the dates attract a higher nightly rate (such as moving your booking to a long weekend).
Our Covid Policy may be updated from time to time due to the ever-changing nature of the pandemic and how it is managed by the Government. To the extent of any inconsistency, our online COVID POLICY shall prevail at the following link www.phillipislandholidayapartments.com.au/covid19
Still need answers? Please email us with your questions at firstname.lastname@example.org & we will respond to you as soon as we can.
Please note, when lockdowns have been announced in the past, we have been inundated with questions related to bookings, so please be patient as we will get back to you - we may be working on a higher than usual number of enquiries.
Last Updated: APRIL 24 2022/DP
< You can download a copy of the COVIDSafe Guest List by clicking the PDF icon
Please return your completed COVIDSafe Guest List via email by clicking here