Cancellation Policy

Phillip Island Holiday Apartments


Cancellation Policy for 130 At The Waves, 240 At The Waves, and 507 At The Waves

Cancellations for bookings over peak periods (all school holidays, Easter, Christmas, Public Holidays, Long Weekends, Phillip Island events such as Moto GP) are refunded only when the property is fully re-let for the same period (all dates need to be covered by a new booking at the same or greater accommodation rate), when less than 12 weeks’ notice is provided. In the event of a cancellation/refund in this situation, a $60 admin fee will apply.

Cancellations for bookings outside the above times are refunded only when the cancellation is made at least 15 days prior to your arrival date. All cancellations must be in writing. No refund of any unused portion of a confirmed booking will be made for early departures or non-arrivals. Booking fees are non-refundable.

The above Cancellation Policy can also be viewed in our Terms and Conditions.

If you require assistance cancelling a booking made directly on our website, please email us at

If you require assistance cancelling or modifying a booking made via, please call directly on 02 9255 9200 & be sure to have your reservation number and 4 digit PIN ready so they can assist - Reservation number and PIN are issued by, and you will find them in your booking confirmation from; we do not have your PIN, and can not assist you in obtaining it.