Cancellation Policy

Phillip Island Holiday Apartments

 

Cancellation Policy for 130 At The Waves, 240 At The Waves, and 507 At The Waves
COVID-19

Cancellations for bookings over peak periods (all school holidays, Easter, Christmas, Public Holidays, Long Weekends, Phillip Island events such as Moto GP) are refunded only when the property is fully re-let for the same period (all dates need to be covered by a new booking at the same or greater accommodation rate), when less than 12 weeks’ notice is provided. In the event of a cancellation/refund in this situation, a $60 admin fee will apply.

Cancellations for bookings outside the above times are refunded only when the cancellation is made at least 15 days prior to your arrival date. All cancellations must be in writing. No refund of any unused portion of a confirmed booking will be made for early departures or non-arrivals. Booking fees are non-refundable.

The above Cancellation Policy can also be viewed in our Terms and Conditions.

If you require assistance cancelling a booking, please email us at info@phillipislandholidayapartments.com.au

Bookings made directly at our website that must be cancelled due to Victorian State or Australian Federal Government COVID-19 directions, such as lockdowns of municipalities will be refunded in full if booked prior to the July 8 2020 lockdown.

Bookings made by those in locked down municipalities after July 8 2020 for stays during the 6 week lock down period announced on July 7 2020 will receive a 50% refund only, as the booking should not be made at all.